independent

Friday 24 October 2014

Still long lines in the tax office

Published 11/09/2013 | 05:36

The Council has said that there has been a low take-up of motorists paying their motor tax online.

KERRY motorists are slow to tax their cars on-line, leading to continued busy scenes at Tralee motor tax office.

KERRY motorists are slow to tax their cars on-line, leading to continued busy scenes at Tralee motor tax office.

It would appear that car-owners in the county are slower than counterparts in other counties to use the on-line process of taxing vehicles - one of the main factors cited by Kerry County Council this week as to the continuing busy scenes in the office.

Traffic through the motor tax office is typically slow with many people waiting up to half an hour, if not longer, before being called to the counter. The council says that the office is now experiencing a 'peak' volume of work due to changes to drivers' licensing and motor tax renewal applications.

Independent Kilgarvan Councillor Danny Healy Rae asked council bosses this week if they could provide extra staff in the tax office - which they are responsible for - in an effort to speed things up.

Cllr Healy Rae asked that the Kerry provide more workers to 'assist with the massive workload and to help answer the telephone, as many people are complaining they cannot get through to the office to deal with their queries.'

He was told by council management that the significant reduction in council staff has impacted the servive and received no positive indication from bosses of any additional staff being taken on.

"The motor taxation service is one where alternative approaches are available to customers. For example there is a very efficient on-line service available...however the take-up in Kerry is still relatively low."

Kerryman

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