THE Swords-based customer service team at DHL Express, the international express services provider, has been recognised by the Contact Centre Management Association (CCMA). The company has claimed the ' Best National Customer Service Delivery' award and was presented with this prestigious award at the annual Irish Contact Centre and Shared Service Awards. Hosted by CCMA Ireland, the 17th annual ceremony took place in Dublin's Burlington Hotel and celebrated the high standards and service excellence within the Irish contact centre and shared services sector.
'It's an honour that our Customer Service focus has been recognised with this award at such a prestigious industry event,' said Colin Bauer, Customer Services Manager, DHL Express Ireland. ' The award demonstrates our team's commitment to our customers and our passion to constantly improve the customer experience.' 'I am very proud of our Customer Services team for the job they do every single day on behalf of our customers,' said Bernard McCarthy, Managing Director, DHL Express Ireland. 'Delivering great service quality is the very essence of our customer relationship strategy and I'm delighted that this has been recognised by the judging panel.' Maurice Whelan, chairperson of The Contact Centre Management Association, said: ' We wish to congratulate DHL Express on winning this award. Their dedication to and enthusiasm for consistently putting the customer first is outstanding. ' Clever adoptions of technology, strong inclusive leadership and a highly motivated and engaged workforce have been the key ingredients for success for this customer centric and quality driven operation.'