independent

Tuesday 22 July 2014

Citizens Information students expand their range of knowledge

Published 04/03/2014|05:32

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Tutor Grainne Ward and Fingal Mayor Kieran Dennison presenting Ger Dowling with her CIS Certificate

A GROUP of students have successfully completed a programme that has seen them become proficient in a range of different areas from consumer and family law to health entitlements and social welfare.

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Some eleven participants who successfully completed their Introductory Information Providers Course, and were presented with their Certificates of Achievement by the Mayor of Fingal, Kieran Dennison at the Fingal County Chamber.

Successful students from the Swords, Skerries, Balbriggan and Malahide Citizens Information Centres completed the programme, a half-day a week for 14 weeks, and became proficient in consumer, family and employment rights, housing right, taxation, health entitlements and the vast area of social welfare.

Cllr. Dennison said: 'I am amazed at the content and variety of questions you are asked by the public on a day to day basis in your centres in Swords, Skerries, Balbriggan and Malahide, and I am sure you are inundated by the people of North Fingal looking to seek answers or direction for their rights and entitlements.

'I see that in 2013 the north Fingal service dealt with 25,970 callers to the service either by phone, in person or by email and you and your colleagues answered 33,606 queries, and that 43 per cent of those queries were of a social welfare nature.'

He added: 'I am sure the visits by the public are now more complex issues and need more time to resolve. I also know that you assist the public in form filling for people with literacy issues and people with language difficulties.'

Andrew McCann, Development Manager for the Fingal service also congratulated the students on their success.

He stated that this initiative, the development of an in-house training programme, developed and run by his team, has been a great success, and that the programme will re-commence for new students at the end of March 2014.

This is part of a long term plan to ensure a consistent and quality monitored service in North Fingal for all users of the Citizens Information Centres.

He welcomed the commitment and dedication of all the volunteers, CE and TUS participants and staff who tirelessly work to ensure every visitor to their centres are treated respectfully, professionally with the aim to assisting their client's needs.

The Fingal Citizens Information Service, with the four centres in Swords, Skerries, Balbriggan and Malahide, is funded by the Citizens Information Board.

For further information call into any of their offices, email fingal@citinfo.ie or call the National Citizens Information Phone Service at 0761 07 4000

Fingal Independent

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