independent

Wednesday 18 October 2017

Families seeking full inquiry into Sunbeam House

Minister Simon Harris
Minister Simon Harris

Deborah Coleman

Families of clients in the care of Sunbeam House Services are calling for a full independent inquiry into 'all aspects of services' within the organisation.

In the weeks since the publication of the recent HSE Assurance Review into the system of governance and management of complaints, the families have had a number of meetings, including one with Minister for Health Simon Harris, where they have called for the Board of Directors to stand down and for an inquiry to be launched.

Families say that they have no confidence in the system whereby complaints were investigated by Sunbeam House Services.

In correspondence with Minister Harris, the families have sought clarification on a number of issues. In one of their letters to the Minister, the families wrote: 'We continue to have no trust in the managing director or board to implement the recommendations.'

In a radio interview last week, Minister Harris said that he believes the families he met with and said that he wants to work with them to get answers.

Another meeting with families is to take place next week.

A statement from his office said: 'The Minister for Health Simon Harris has emphasised his clear intention that all recommendations of the report undertaken by Gordon Jeyes in relation to very serious concerns raised about Sunbeam House Services be acted on by the HSE without delay. The Minister is meeting with the HSE and families next week to receive an update as a matter of priority and to discuss how these recommendations are being implemented.'

Following the publication of the review, Sunbeam House Services chairman Donal O'Brien issued a statement saying that the organisation would work tirelessly to bring about the level of change required to raise complaint handling standards.

Following the preparation of a Service Improvement Plan by Sunbeam House Services in response to the review, the HSE said that it is currently in discussions with the service.

'The HSE is engaged in a continuous process of discussion with Sunbeam House Services which is focused on the receipt of a comprehensive response to include a detailed Service Improvement Plan focusing on all areas of deficiency identified through the recent Service Assurance Review. The engagement process seeks to achieve an agreed plan by early next week.'

Bray People

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