Ryanair lacks the human touch
With the loss of check-in desks, Ryanair has become an even more "no frills" airline, scaling back to the bare minimum.
Yes, we all dread the long check-in queues but I for one still prefer the human touch.
Ryanair would prefer all interaction to exist only online, keeping communication to a minimum.
The company is also frowning on passengers who have luggage to check in.
It is starting to feel like Ryanair think of passengers as an inconvenience. Would they prefer to have a store of mannequins sitting on their planes, no talking, no breathing and no complaining?
I do not welcome these cold, heartless machines either at the airport, at the banks or at the supermarkets. Since when do machines do a better job than people?
I value human interaction and feel it is an important part of our social skills.
I'm always hearing rhetoric from leading companies about their unique selling points being their employees.
They do not ascribe their success to technology and efficiency alone.
I always thought that an Irish company could beat their competitors by using the old Irish charm and blarney. It works for me.
Sinead Comerford
West Sussex
(formerly of Lucan)
