Raising of grievances
Published 05/06/2016 | 02:30
Sir - During the week I heard a radio interview with the ombudsman, who suggested that people should be able to make complaints to the HSE without fear of repercussions. However, raising grievances can sometimes cause more annoyance for the complainant than the recipient of the charge.
Recently a relation of mine was unhappy about the standard of service in a local store and contacted the shop to express his disappointment.
A few weeks later while browsing in the same premises, he was accosted and taken to task despite the staff member not having sufficient proof of the complaint being made by him.