News Letters

Tuesday 21 February 2017

Raising of grievances

Published 05/06/2016 | 02:30

'It must be pointed out that there are many kind and helpful assistants in stores, but sadly the attitude of a small minority can give shops a bad name' Stock photo: Depositphotos
'It must be pointed out that there are many kind and helpful assistants in stores, but sadly the attitude of a small minority can give shops a bad name' Stock photo: Depositphotos

Sir - During the week I heard a radio interview with the ombudsman, who suggested that people should be able to make complaints to the HSE without fear of repercussions. However, raising grievances can sometimes cause more annoyance for the complainant than the recipient of the charge.

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Recently a relation of mine was unhappy about the standard of service in a local store and contacted the shop to express his disappointment.

A few weeks later while browsing in the same premises, he was accosted and taken to task despite the staff member not having sufficient proof of the complaint being made by him.

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