Thursday 19 October 2017

Raising of grievances

'It must be pointed out that there are many kind and helpful assistants in stores, but sadly the attitude of a small minority can give shops a bad name' Stock photo: Depositphotos
'It must be pointed out that there are many kind and helpful assistants in stores, but sadly the attitude of a small minority can give shops a bad name' Stock photo: Depositphotos
Letters to the Editor

Letters to the Editor

Sir - During the week I heard a radio interview with the ombudsman, who suggested that people should be able to make complaints to the HSE without fear of repercussions. However, raising grievances can sometimes cause more annoyance for the complainant than the recipient of the charge.

Recently a relation of mine was unhappy about the standard of service in a local store and contacted the shop to express his disappointment.

A few weeks later while browsing in the same premises, he was accosted and taken to task despite the staff member not having sufficient proof of the complaint being made by him.

Please sign in or register with Independent.ie for free access to Opinions.

Sign In

Don't Miss