Thursday 23 February 2017

Valuable lessons to be learned from Susi

Editorial

Editorial

It was all a severe embarrassment at the time to Minister Ruairí Quinn, who was forced to apologise for the mess and to promise a better service the following year
It was all a severe embarrassment at the time to Minister Ruairí Quinn, who was forced to apologise for the mess and to promise a better service the following year

It was initially hailed as a fine example of public service reform, but in its first year of operation Susi was a disaster. And it's now clear that it was a disaster waiting to happen because of inadequate planning.

Application documents were lost and grant payments were delayed, causing great hardship to many. A total of 850 students were actually given grants they were not entitled to and many others received overpayments. It was all a severe embarrassment at the time to Minister Ruairí Quinn, who was forced to apologise for the mess and to promise a better service the following year.

In fairness, that promise was delivered and SUSI stories of student hardship dropped out of the media.

Please sign in or register with Independent.ie for free access to Opinions.

Sign In

Read More

Don't Miss

Editor's Choice