Valuable lessons to be learned from Susi
It was initially hailed as a fine example of public service reform, but in its first year of operation Susi was a disaster. And it's now clear that it was a disaster waiting to happen because of inadequate planning.
Application documents were lost and grant payments were delayed, causing great hardship to many. A total of 850 students were actually given grants they were not entitled to and many others received overpayments. It was all a severe embarrassment at the time to Minister Ruairí Quinn, who was forced to apologise for the mess and to promise a better service the following year.
In fairness, that promise was delivered and SUSI stories of student hardship dropped out of the media.