Serious questions that Ulster Bank must answer
Published 25/06/2012 | 05:00
The admission from RBS, parent bank of Ulster Bank, that the payments' backlog won't be cleared until the end of this week, means that many of the bank's customers will have suffered extreme inconvenience and hardship through no fault of their own for almost two complete working weeks.
Ever since things first started to go wrong with the RBS computer system last Tuesday night, RBS and Ulster Bank have been playing catch-up.
First, they attempted to minimise the scale of the problem with spokespersons speaking successively of a "technical issue" and then a "major technical issue".