Repossessions? Sorry, but we're not having it
'Serious", "controlled" and "no smile" - this was the helpful note that PTSB chief executive Jeremy Masding wrote as a reminder on how to comport himself last week, as he explained how his bank would compensate customers whom the bank had put out of their homes.
It should be remembered that it was the bank's cock-up that put 21 householders on the street in the first place.
Yesterday, Mr Masding gave an interview in which he pointed out how his bank could have repossessed more homes and counselled that it was now time to start meaningful discussions about repossessions.