More for less but nobody noticed
Published 14/12/2011 | 05:00
The publication of an ESRI report showing that people noticed no improvement in the quality of many public services between 2003 and 2007, despite a €6bn increase in the amount being spent on those services over the same period, highlights the scale of the challenge facing Public Expenditure and Reform Minister Brendan Howlin.
The ESRI 'Quality of public services: Irish public perceptions and implications for renewal' report surveyed popular attitudes to public services between 2003 and 2007, at a time when government spending on such services was rising rapidly.
However, for many of the most important public services including health, public transport and services to the elderly, public satisfaction was well below the average recorded for similar surveys conducted in other European countries.