Lenders should put their customers before profit
Published 09/04/2015 | 02:30
It is not good enough for the chairman of Permanent TSB to declare with certainty that the lender cannot reduce what are, in effect, the penal rates of mortgage interest it is charging customers with variable home loans.
While it is true that the PTSB, unlike Bank of Ireland and AIB, has not returned to profitability, its chairman, Alan Cook, said yesterday that it was "nearly profitable".
It is utterly wrong that this institution and other mortgage lenders are penalising good customers who are struggling to pay their mortgages, to compensate for their own mistakes - in giving so many 'tracker' mortgages, on which they now say they are losing money, and on not dealing quickly and efficiently with the formidable mortgage arrears position that these lenders allowed to develop.