Clouds of confusion
Published 23/04/2010 | 09:21
MICHAEL O'Leary is better known for pulling in the punters than for tugging at the heartstrings, but it was hard not to have a degree of sympathy for the Ryanair chief over picking up for the bill for the so-called "flightmare" visited on travellers in recent days. Now that the "dust" has settled, legitimate questions are being asked about the extent of the chaos; who is to blame, and most pressing of all, who should pick up the tab?
Mr O'Leary has pulled in his horns and agreed to pay "legitimate" expenses for passengers left high and dry. But as he said himself, it is a bit rich to have to stump up €900 expenses for someone who originally flew on an €8 ticket. Yet passengers are entitled to know when they enter a contract to travel that they will be delivered to their destination within reason and at what price.
Mr O'Leary has, with customary understatement, described the current situation as "absurd and discriminatory".