Sunday 24 September 2017

Martina Devlin: Angry at mess they got us into? Join the queue

Martina Devlin

Martina Devlin

I queued to collect my passport on Tuesday. I left empty-handed. But not before witnessing panic and distress in one camp, and an insulting display of detachment in the other. All the shoulder-shrugging was taking place on the Passport Office's side, in case you hadn't guessed.

The slow-moving line of people hoping for passports felt like a chain gang. Except morale was probably higher on chain gangs.

Someone kept my place while I went to the head of the column. "Would you not think about managing the queue differently?", I asked the security guard inside the building -- the only staff member visible.

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