Banks' attitude to people who bailed them out is despicable
Published 22/08/2013 | 05:00
When even the body to whom members of the public complain about how the banks are treating them, complains about how the banks are treating it, we have a situation.
Ordinary people are just a "prawn in the game", as Arthur Daley from the TV show 'Minder' used to say, with banks conducting their business without even a nod to customer relations.
But if they can't be bothered to improve their game when the Financial Services Ombudsman becomes involved, then something is seriously adrift.