Wednesday 20 September 2017

The machines are all broken and no-one seems to listen

Technical hitches and abysmal service mean Eilis O'Hanlon is lost in cyberspace and mad as hell

THE week started off well enough. Back from a week's skiing in Bulgaria. Feeling a bit smug. As you do. At the back of my mind was a niggling feeling that I hadn't had a call about my laptop, which had been taken away for repair at the beginning of March. At the time, I'd been assured it would be back in my possession within five to seven working days.

But, you know, I hadn't broken any limbs, and I was eager to get back to work, so I wasn't going to let a few machine problems get me down. They were the days.

By 10 o'clock on Monday I was on the phone to my computer helpline, trying to track the progress of said laptop. "Rest assured ma'am, your laptop will be with you either today or tomorrow," the voice on the other end said cheerily. Life was good.

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