Mandy Johnston: Don't blame us for being suspicious about Michael's new caring side
Michael O'Leary's road to Damascus-type conversion to sensitivity is laudable. However, given Ryanair's track record in customer service, one can forgive the world-weary Ryanair traveller for being just a tad suspicious.
And, boy, are we suspicious. We are as suspicious as a Ryanair check-in attendant with an approaching passenger holding an enormous suitcase under his oxter with a large neon sticker marked "heavy cargo".
Not since Walter White put down the Bunsen burner and left the classroom to take up crystal meth production have we seen such a character somersault as Michael O'Leary's in the past few weeks.