Katherine Donnelly: This is a hardship for the families
Published 27/10/2012 | 05:00
PERHAPS lessons could have been learned from the seamless switchover to digital television this week.
The reassuring voice of Gay Byrne has for the past year been telling those who most needed to understand what was going to happen and what they had to do.
SUSI, the new centralised system for processing student grant applications, went live in June without much of an information campaign behind it.