Banks behave badly all the time - it's up to regulators to keep them honest
Permanent TSB got away with bullying and heaping misery on tracker mortgage holders because the Central Bank failed to take decisive action on the issue for years.
The bank behaved badly. But then we know to our cost that banks and bad behaviour go together like rain and Irish summers.
What is really disappointing is that the regulators did not take the bank to task for its bad behaviour.