Joseph bought an Acer Aspire Laptop on June 16, 2011 for €599.99 in Argos. There was an offer with this of a reduction on the price of the Microsoft Office 2010 Home & Student 3 User.
However, he was told that he would have to wait as the 3 User wasn't compatible in Ireland. His receipt was signed to confirm he was entitled to the offer and he was advised to keep checking back with the store. He was then told it would have the software on August 31 but when he went back to the store Argos was only selling the 1 User version.
He says he was told references to 3 User would be removed from its leaflets etc and he was offered the 1 User MS Office 2010 at a reduced price of €84.99 instead.
But then Joseph said he "saw the 3 user version being offered for sale in all computer outlets". So he rang customer service in the UK and was again told the 3 User version was not compatible in Ireland. His question, therefore, is why is it being advertised for sale by Argos here, and why was he unable to avail of it as per the terms of his purchase and associated offer?
Smart Consumer contacted Argos and it said:
"We were very concerned to learn of the customer's experience with his laptop and the compatibility of the Microsoft software. Unfortunately the UK software was sent in error and we sincerely apologise for this mistake. The correct software has now been delivered."
They added "we have contacted the customer to apologise and have offered him a gift card to cover the cost of the new software."