No complaints, please, it's too much hassle
It's practically impossible to win with Ryanair. As with the Taliban or Simon Cowell, your life will be much easier if you just bow down to its rules and accept that there is nothing you can do about its success but toe the line.
I'm sure the Daily Telegraph's Bryony Gordon is certainly feeling that way after writing a column in which she stated that she is "willing to bet my flat and its contents that nobody has ever said the words 'Ryanair', 'marvellous' and 'service in the same sentence".
Having directed her to the section on their website which contains many letters from satisfied customers, none of which seem to be written by "M O'Leary" or "Michael OL", the Ryanair boys and girls in blue are now pursuing Gordon for the contents of her flat which, being a journalist, probably consists of various trashy magazines, an un-thumbed copy of Crime and Punishment and a half-drunk bottle of red wine.
Over the years, I am sure many of us have considered trying to put the boot into Ryanair (or at least the shoe -- it's €5 extra per boot) but we've come to accept that hassle is the name of the game. In fact, you would get hassled less in a Marrakesh street market than you do on a Ryanair flight. I'm sure you even get hassled less going to the market in the town just a three-hour bus ride outside Marrakesh.
Most of us, however, never do anything with our gripes. I'm beginning to think it might be for the best. As Ms Gordon is finding out, Ryanair's service doesn't just end when you step off the plane.
Evan Fanning
- Evan Fanning
Originally published in
