HSE sorry for taking medical card off cancer girl
Published 21/05/2014 | 02:30
The HSE has apologised to the family of a young girl battling a brain tumour who had her medical card cancelled without any notice.
Mother Carly Keogh said that she was personally contacted by the director of the medical card processing centre after her story appeared in yesterday's Irish Independent as he wanted to "sincerely apologise" for the cancellation of her daughter Aoife's medical card.
"He said there was just two things, that firstly he wanted to apologise for the review, and that we shouldn't have been reviewed in the first place. And then for how the whole process had gone so far," said relieved mum Carly.
The three-year-old was initially issued a medical card valid until June 2015 after she was diagnosed with a malignant tumour last year.
Aoife's card was then put under review after just six months. When Carly explained to them in December how stressful a review would be on the family, she was issued a letter in January saying her card would remain in place – something the HSE later told her they had no record of.
However, when purchasing essential medicine for her young daughter recently, the Wicklow woman was told the card had been cancelled.
The mother-of-three said that it was "pure relief" to hear that Aoife's card will now be valid until she completes chemotherapy.
A spokesperson for the HSE said that "due to an administrative error at the medical card processing centre the family was brought into an additional review in error".
"The HSE wishes to sincerely apologise to the Keogh family for the genuine errors involved in the processing of their case and the subsequent distress and upset caused to them," the spokesperson continued.
The spokesperson blamed the errors on the "introduction of new procedures and new technology."