independent

Monday 21 April 2014

Golfer left in the rough by faulty trolley battery and charger

Q Pat purchased a golf trolley in January 2011 along with a battery and battery charger. He's not a heavy user of the trolley, playing once a month.

Last August the battery went dead and when he took it back to the store where he had purchased it, they told him the guarantee had expired and that he should buy a new one.

They suggested he buy a smaller one, which he did at a cost of €90.

"On the second occasion playing with the new one I noticed power was failing," writes Pat. "As usual I plugged in the battery on return home. About a week later I tried it out at home for power and there was none."

Pat brought it and the new battery back to the store but was told there was no guarantee on the charger and that he would have to pay €80 for a new one.

They also told him that the company that supplied the trolley in the first place had gone out of business.

Pat says: "Even though the company that supplied the originals had gone out of business I feel that the store has a responsibility here."

A Pat is absolutely correct; the store does have a responsibility, a legal obligation in fact, to him. That's because his contract is with them and so if a product is faulty, as the charger is in this case, they should provide a remedy.

The fact that the original supplier is no longer in business, or that a manufacturer's warranty has expired, or that there is no warranty, is beside the point, as Pat's statutory rights still exist. Under the Sale of Goods and Supply of Services Act 1980, if a product is faulty a repair, replacement or refund (full or partial) should be supplied by the seller.

Got a question for Tina? Email tleonard@independent.ie

Irish Independent

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