Wednesday 26 October 2016

Passenger sues airline after in-flight television cuts out

Claim filed after TV works for just 10 minutes

Natalie Paris

Published 14/05/2015 | 06:56

Compensation claim after UA TV works for just 10 minutes (STOCK PHOTO).
Compensation claim after UA TV works for just 10 minutes (STOCK PHOTO).

A woman whose in-flight entertainment cut out is trying to sue United Airlines for $5million (€4.45 million) in compensation.

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Cary David was only able to watch ten minutes of television on her flight from Puerto Rico to the US, despite claiming to have paid for for four hours of viewing.

Her anger might be familiar to other fliers who have sat halfway through a film on a flight only to have their screen go blank, or to lose the sound in one earphone.

Mrs David had paid an extra charge for her in-flight entertainment, via a pay-by-the-minute service called DirecTV entertainment.

She paid $7.99 (€7.09 approx) to watch the in-flight programmes in 2012, but has recently made a legal claim for the money in a federal court in Newark, on behalf of herself and her fellow passengers.

United Airlines has dismissed the claims.

It said that details on the service’s limitations are available for all passengers to read before they purchase viewing time. In particular, it makes clear that television and Wi-Fi is not available when travelling outside the US.

A spokesperson for United Airlines told the MailOnline: ‘We believe this suit is without merit both factually and legally.

“On our DirecTV-equipped planes, we clearly inform our passengers in writing on the screen before they confirm their purchase that Live DirecTV programming is not available while the aircraft is outside of the continental United States’ and that Wi-Fi service is available over the continental US.”

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