Tuesday 28 February 2017

Over 3,000 Lowcostholidays customers claim refunds as deadline looms

Refunds update

Pól Ó Conghaile

Pól Ó Conghaile

A crowded beach in Barcelona. Photo: Deposit
A crowded beach in Barcelona. Photo: Deposit

3,040 customers have filed claims for refunds since the collapse of tour operator Lowcostholidays.ie in July.

The figures were released today by the Irish Commission for Aviation Regulation (CAR). Affected customers have until September 19 to submit claims.

Lowcostholidays Spain S.L collapsed on July 15th of this year, ruining the holiday plans of 140,000 customers, including an estimated 15,000 in Ireland.

The company is licensed and bonded by the CAR in Ireland, meaning customers who booked flight and accommodation packages should get a full refund.

Those who booked flights only may be eligible for a refund if travel was due to commence - or commenced - in the Republic of Ireland.

However, customers who booked accommodation only cannot claim, as this is not covered by the Licence and Bond issued by the Commission.

If such customers booked accommodation with their credit card, they may be still able to reclaim from their card provider for services not received.

Vouchers are not eligible for reimbursement.

To claim a refund, fill out the form provided on aviationreg.ie by Monday, September 19. The file is also available to download here.

Queries can be addressed to 01 888-9000 or claims@aviationreg.ie.

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