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Thursday 18 September 2014

Aer Lingus's Big Move: Everything you need to know about today's switch to Heathrow Terminal 2...

All Aer Lingus flights to and from London Heathrow now operate from the Queen's Terminal.

Published 09/07/2014 | 10:29

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The first passenger at Heathrow's new Terminal 2.
The Queen visits Terminal 2 at London Heathrow.
Heathrow, Terminal 2A, airside departure lounge, retail area with John Lewis store (left) and Wondertree restaurant (right), March 2014.
Heathrow, Terminal 2A, airside departure lounge.

For years, the 4,000 passengers travelling on 22 Aer Lingus flights a day between Ireland and Heathrow have grumbled about long walks, poor gate facilities and cramped conditions in Terminal 1.

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As of today, it's all change.

Aer Lingus moved to its new home in Heathrow this morning, where passengers can look forward to shorter walking times – including a 50% reduction from gate to kerb, the airline says.

From now on, all Aer Lingus flights to and from the airport will operate from Terminal 2, in a move that should prove a much more user-friendly experience for passengers.

For customers travelling into central London, there's a shorter walk to the baggage hall before exiting for London underground, taxis and the Heathrow Express. There's also direct access to all transport links, with Paddington Station just 15 minutes away on the Express train.

You can read more about getting to and from Heathrow here.

The move will also see a 15-minute time saving between landing and taxi, Aer Lingus says.

The airline is located in the centre of the terminal in Zone C (adjacent to the security screening area), where it operates five check-in desks and two ticket desks. Departing passengers have a choice of 66 common self-service kiosks on the new departures level.

Here's the airline's video guide to the new terminal:


The £2.5 billion terminal was officially opened by Her Majesty The Queen on July 4th, and marks the latest phase of an £11 billion private sector investment in the airport.

It's not just an improved Aer Lingus experience on offer, either. Airside, passengers are greeted by a 50% larger lounge, with boarding gates located next to shops and restaurants.

Amenities include Heston Blumenthal's Perfectionist's Cafe (for that all important pre-flight fix of ice-cream frozen with liquid nitrogen), and department store John Lewis - a first for airport retail.

The proportion of passengers rating their journey at Heathrow as “very good” or “excellent” is now 80%, compared to only 41% in 2006, the airport says.

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