Wednesday 18 October 2017

Smart Consumer: Why you'll never regret that holiday shopping spree

Tina Leonard

Whether you're buying a dress in Ibiza or a watch in Rome, your rights are protected under EU consumer law.

So, if the product turns out to be faulty or doesn't do what its supposed to, you have a minimum of two years to seek redress from the seller.

But how to do it once you're home, far away from the shop and don't even speak the language?

This is where the European Consumer Centre (ECC) comes in. Part of a network of 29 centres across Europe, if you can't resolve a complaint with a Spanish retailer for example, they'll refer your complaint to the Spanish ECC who will get in touch with the seller on your behalf.

Contact the ECC by phone (01-8090600) or via their website

They have just launched a face-to-face consultation service available on Thursdays from 9.30am to 1pm at the Dublin City NE Citizens Information Service on Buckingham St Upper.

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