Sunday 26 March 2017

Smart Consumer: Jeweller charged us €30 to repair one-year-old engagement ring

Joan contacted Smart Consumer with a query about her daughter's engagement ring.

Although it was bought just a year ago, one of the settings recently became loose and the diamond it held could have been lost. But thankfully it wasn't.

"My daughter brought it back to the jeweller where it was purchased and they tightened the setting but charged her €30," says Joan.

"Surely if the ring was faulty she shouldn't have been charged anything?"

Joan also says her daughter is now worried that if the setting becomes loose again, and the diamond is lost, she'll have to bear the cost of replacing it.

Unless normal wear and tear could cause it, you would reasonably expect that after just one year, the ring's setting would still be secure. If the ring is faulty in that respect, the shop should certainly have fixed it without charging your daughter.

Hopefully the diamond is now securely held and won't become loose again. But if the ring is still faulty and the diamond falls out and is lost, then it would be the shop's responsibility to remedy the situation for your daughter, if the ring is deemed faulty.

Given that your daughter is worried, for peace of mind she might consider seeking the opinion of a second jeweller about the security of the setting. She should also go back to the shop and remind them that they are responsible for any fault with the ring they sold her.

Irish Independent

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