Saturday 3 December 2016

Roaming: Five things you need to know before using your phone abroad

Published 24/06/2010 | 05:00

We've all had that sinking feeling when we open our phone statement after using our mobile abroad. 'Bill shock' is not a pleasant experience, but new prices caps and rules will help consumers.

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The first EU Roaming Regulation came into effect in 2007 and there was a follow-up Regulation last year, both capping costs for mobile services when roaming.

The new rules come into effect from July 1, hopefully in time for your summer hols.

1 Prices for calls made when roaming can be no more than 47c per minute and 18c for calls received (inc VAT).

2 Per-second billing is here -- after 30 seconds when you make a call and after the first second when you receive one.

3 If you dare to download data, at least the bill cannot go above €50 (ex VAT), unless you agree otherwise with your operator. You'll receive a warning message at 80pc usage and be cut off at €50.

4 If you don't answer your phone, thankfully you won't be charged for receiving a voicemail. You may be charged for listening to it, though, so check with your operator.

5 These are the 'euro tariffs', but if you're a regular traveller check the roaming packages your operator provides, because you may get better value.

Irish Independent

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