Saturday 27 May 2017

Roaming: Five things you need to know before using your phone abroad

We've all had that sinking feeling when we open our phone statement after using our mobile abroad. 'Bill shock' is not a pleasant experience, but new prices caps and rules will help consumers.

The first EU Roaming Regulation came into effect in 2007 and there was a follow-up Regulation last year, both capping costs for mobile services when roaming.

The new rules come into effect from July 1, hopefully in time for your summer hols.

1 Prices for calls made when roaming can be no more than 47c per minute and 18c for calls received (inc VAT).

2 Per-second billing is here -- after 30 seconds when you make a call and after the first second when you receive one.

3 If you dare to download data, at least the bill cannot go above €50 (ex VAT), unless you agree otherwise with your operator. You'll receive a warning message at 80pc usage and be cut off at €50.

4 If you don't answer your phone, thankfully you won't be charged for receiving a voicemail. You may be charged for listening to it, though, so check with your operator.

5 These are the 'euro tariffs', but if you're a regular traveller check the roaming packages your operator provides, because you may get better value.

Irish Independent

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