Renting a car
Published 17/06/2010 | 05:00
You may be facing price hikes and less choice and availability because of smaller car rental fleets this summer, but these could be the least of your worries when you rent a car.
How do you fancy your credit card being charged for damage you never caused, or being charged the 'excess' following an accident where you weren't at fault?
Other typical problems include so many 'add-ons' to the cost that the advertised price that hooked you in looks like something from another decade.
1 Don't be tempted just by the advertised price; remember to check the final price, including all add-ons (ie insurance, baby seat, extra cover and so on).
2 Make sure you don't opt to bring the tank back empty, because rental companies charge more for fuel than the forecourts.
3 When collecting and bringing back the car, make sure that an employee checks for damage and scrapes with you. If there is no-one available, take photos as proof.
4 If you plan on crossing a border, check the insurance covers this or you may have to pay extra.
5 If the car breaks down, don't immediately bring it to a garage to be fixed. Call the rental company for their instructions and 'prior authorisation', as otherwise they may be unwilling to pay.
Did you know?
If you book your rental car with an online agent rather than directly with the company, the agent will only be liable to return the admin fee you paid them if something goes wrong. Your contract is with the car rental company, so you'll have to complain directly to them.