Friday 20 October 2017

Five things to do if you receive an unwanted premium-rate text

1 If you receive a text message and you don't know who it is from, don't delete it.

Call your mobile-phone company to see if they can give you any information on the sender and whether it cost you anything to receive the message.

2 To unsubscribe, reply to the text with the word STOP. You should be unsubscribed within 24 to 48 hours.

3 To find out who is sending the message, enter their five-digit number into the 'number checker' on ComReg's website.

This will tell you the name of the service and the name, telephone number and address of the company running it, so you can contact them directly.

4 If you were charged for the text and you don't think you signed up to receive it, ask the service provider or your phone network for the date and time that is on their records of you having subscribed to their service.

5 If you are seeking a refund, go to your mobile operator first and if you cannot resolve the issue, make a complaint to ComReg.

Irish Independent

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