Life Motoring

Friday 19 September 2014

Price and attitude give Windsor edge

Published 28/11/2012 | 05:00

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RATINGS Location/access 9.7 Customer parking 9.6 Signage 9.0 Showrooms 9.7 Customer facilities 9.6 Customer service 9.8 Models on display 9.7 Deals offered 9.9 We liked . . . If we were handing out prizes, Windsor Galway would have got the title of 'The Best of the Four Garages' we visited. While price is an important factor, Graham McCreery also wins the prize for the best business approach. We've even had a follow-up call since out visit. We disliked . . . Put a spring on that door and keep the heat in. Lack of good signage that points to the other showroom downstairs. overall impression . . . A hugely impressive outlet with good infrastructure. A salesman we would and might indeed deal with – subject to the budget. A drive west to Windsor could have its benefits.

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windsor galway nissan, mazda, chevrolet dealer

Monivea Road, Ballybrit, Co Galway

RATINGS Location/access 9.7 Customer parking 9.6 Signage 9.0 Showrooms 9.7 Customer facilities 9.6 Customer service 9.8 Models on display 9.7 Deals offered 9.9 We liked . . . If we were handing out prizes, Windsor Galway would have got the title of 'The Best of the Four Garages' we visited. While price is an important factor, Graham McCreery also wins the prize for the best business approach. We've even had a follow-up call since out visit. We disliked . . . Put a spring on that door and keep the heat in. Lack of good signage that points to the other showroom downstairs. overall impression . . . A hugely impressive outlet with good infrastructure. A salesman we would and might indeed deal with – subject to the budget. A drive west to Windsor could have its benefits.

As we pulled into Windsor Galway and parked up in one of the four customer parking bays we saw signs for Nissan, Mazda and Chevrolet.

On entering the showroom we noted the absence of a receptionist and were taken aback at how cold it was.

Walking around and checking out the eight new Nissans on display we found out why the showroom was so cold. A side door had been left open despite a sign on the wall requesting people to 'Please close the door'.

While two salesmen were busy with customers in the adjoining offices, one came out and said we would be dealt with shortly.

This allowed us to take a ramble around, so we checked out the well-maintained toilet, which was adapted for disabled use.

We exited the side door and closed it after us before crossing a ramp that led us to the used car centre. With room for more than 100 cars, it was one of the finest we have come across in our travels.

Approximately half full of used cars, the floor was painted and parking bays were clearly marked.

By this stage we had not seen any new cars to match some of the signage outside and wondered if this outlet is really confined to Nissan.

Back in the showroom we noted the neat customer waiting area which had a TV and hot drinks at our disposal.

We took a used-car list and noted it was comprehensively laid out. It showed colour photos of the cars and offered a lot of detail about the products.

While 62 cars were listed, the breakdown showed a good mix of brands including Mazda and Chevrolet. There was a good selection of Nissan Qashqais.

We counted 21 in total and these included 16 x 2012 models, 1 x 2011, 1 x 2010, 1 x 2009 and 2 x 2008. Most of the 2012-registered models had around 21,000km on their clocks and varied in price from €21,495 to €26,495 for the seven-seater model.

Granted we had a bit of a wait at Windsor, but when Graham McCreery introduced himself and apologised for the delay, it was all to our advantage.

We told him we had a Skoda Superb to trade, the same car we showed to the other garages that we have since reported on. We told him we were interested in a Nissan Qashqai. He showed us the 4 x 4 version with the new 1.6-litre diesel engine.

As we viewed the car, Graham asked to see our Skoda. After examining it he invited us into his office and he set about typing a sales quotation.

We gave him our details as requested and Graham informed us he would allow us €7,045 against the Qashqai's €28,045 price.

He would also give us a €500 reward (fuel), free mats and wind deflectors.

He printed off the quotation and handed us the copy with his business card attached. We were impressed on two fronts: Graham's price, which was €1,295 better than Monaghan & Sons (Skoda), and €1,095 better than Western Motors (VW). It's even €545 better than Hogan's later offer.

Secondly, Mr McCreery's exceptional attitude. He also gave us the breakdown on a finance offer.

We asked about the Mazda signage and whether they were agents.

Graham invited us to follow him downstairs and lo and behold, Windsor Galway is really a tale of Upstairs/Downstairs.

On the lower level, which opens up to a different part of Galway, was an impressive Mazda/Chevrolet showroom.

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