Garage Watch: Showing how it is done when it comes to doing a real deal
Dorans Motors Ltd, Main Skoda, Mazda, Hyundai dealers, Carrickmacross, Co Monaghan
This is a large establishment on the Kingscourt road. We had no problems finding the clearly marked customer parking and a disabled bay was noted. On display outside we saw 30 new Skoda models. Used cars carried prices and details.
The spacious forecourt included adjoining Skoda/Hyundai showrooms and an independent Mazda unit to one side. With an 04 Skoda Octavia diesel to trade, our focus was on the new 1.6 diesel version.
On entering the showroom, the first person we met was a pleasant young schoolgirl, presumably on holidays, dusting and polishing the teak doors, sills etc. The place smelled of polish and looked immaculate.
If there were medals to give out, this business would gather a few gold. We were no time examining the selection of new Skodas inside when Barry Corcoran came to us.
He asked for our keys to examine our car and bring it on a test run. This allowed us time to check a few things out. We saw a customer waiting area, seating, and TV, water and lovely bright paintings of cars on the surrounding walls. The one with Ford 105E Anglia's caught our attention and brought back memories of the yellow/white roof version that was once family transport.
The dual toilets were well kept, brochure stands stocked and all nine Skoda, Hyundai models priced with details. Barry Corcoran arrived back and offered us a test drive in the new model. We went down the road in a demo 1.6-diesel Octavia. Arriving back, he not alone explained, but showed us the difference between the Classic, Ambiente and Elegance models.
We asked for prices on the middle and top Elegance versions. He invited us into his office and proceeded to write down all details, including our names and phone number.
Priced at €23,800 including metallic, he would allow us €5,900 on our car, leaving us parting with €17,900. The Ambiente would cost €1,400 less. Mr Corcoran handed us a detailed quotation showing, warranty, AA coverage, fuel vouchers and more. Interestingly, he said our type of car was scarce, as '04, '05, '06, '07 diesels are hard to find.We asked could he go another bit. He could. For a change we had found someone who really wanted our vehicle rather than relaying a feeling that he was doing us a favour in taking it in. We'll be back.
Location/access . . . . . . . . .9.0
Customer parking . . . . . . . 9.5
Signage . . . . . . . . . . . . . . . .9.0
Showroom . . . . . . . . . . . . .9.0
Customer Facilities . . . . . . .9.0
Customer Service . . . . . . . .9.5
Models on display . . . . . . .9.5
Deals offered . . . . . . . . . . .9.5
Being able to compare and see the various models. The feeling that we and our car were wanted.
We suggest that the customer waiting area be made more of a focal point.
A prime example of a garage that appreciates a customer and a salesmanwho is not just anorder taker.