Garage Watch: No rush and no hassles in dealership with difference
Brian Reynolds Car Sales Ltd, Mazda Dealer, East Coast Business Park, Donore Road, Drogheda Co Louth
WE'D been hearing a fair bit about the revamped mid-life change Mazda 6, so we went in search of one.
Across the road from a large Tesco supermarket this dealer is ideally situated.
It is surrounded by its own wall and railing. We gained access from the side.
The first thing we saw were four clearly marked customer parking spaces.
Out front and to the side, Brian Reynolds had 24 used cars parked. The space between them allowed us to examine them at our ease. All were priced and fresh in appearance.
There is a large used car centre behind the showroom.
It means that, being part of the building, a large selection of used and new cars can be viewed under cover and out of the elements.
Upon entering the showroom, we saw six cars on display. These included Mazda 2, 3 and 6 models.
We were met by Alan Reynolds and, telling him our interest, we were invited to view the latest 6 saloon. We asked about a hatch version. He asked us to follow him out to the used car centre where a new model had only been delivered.
Apologising that it was not de-waxed and fully prepared, he offered us a test drive in a demo model.
We declined because people were viewing the car. Brian told us we could contact him at anytime, day or night and he would set up a test drive.
Inviting us back to his open-plan desk, he produced his business card and gave us brochures on the Mazda 6 and Mazda 3.
Writing down the cash prices, he would give us €2,485 off the retail price (€28,985) of the 6 and €2,000 discount of the retail (€24,615) on the 3 model.
He explained the various trim levels and explained that apart from many cosmetic changes on the 6, the car's engine was also re-engineered to lower the CO to 138gkm.
His price list showed all this. We enquired about the 3 version and the colours in which it was available. We were invited to see a range in the second-storey showroom. Like downstairs, all models, including a few new Chevrolets, were priced and carried in-depth details. Looking around, overall, we noticed a sign in the customer area asking people to help themselves to tea and coffee. There was a flat-screen TV and a welcome, comfortable seating.
Above all, and maybe it's a Drogheda thing, Alan Reynolds came across as someone we would like to deal with. Despite it being close to lock-up time, the man made plenty of time for us.
Location/Access . . . . . . . . . 9.0
Customer parking . . . . . . . 9.0
Signage . . . . . . . . . . . . . . . 9.0
Showroom . . . . . . . . . . . . . 9.5
Customer Facilities . . . . . . 9.0
Customer Service . . . . . . . 9.5
Models on display . . . . . . . 8.5
Deals offered . . . . . . . . . . . 9.0
Good customer awareness. Nice selection and mix of used cars.
Absence of sporty new Mazdas and SUVs was noticeable.
A garage we are sure cut their cloth to their measure and one which is dealing with the economic downturn in a professional manner.