Sunday 28 May 2017

What happens next?

What happens next?

The Volkswagen Group here will be in touch with owners and is setting up a website to help keep them up to date. But it has yet to give full details of exactly when and how Operation Retune will roll out.

When can I expect a letter?

Realistically, within a few weeks. New cars with the latest Euro 6 engines are not affected.

When will remedial work begin?

It should start within six weeks, barring unforeseen hitches. This is a big recall, so it will take time.

What will be done to my car?

Engines will be 're-tuned'. VW is not specific as it has to get official clearance for its plan. Vehicles will require a software upgrade and possibly hardware too.

What will it cost me?

Nothing. VW has set aside €6.2bn to deal with the crisis.

Is my car safe to drive?

Volkswagen says all affected vehicles are safe and roadworthy.

Will it affect the value of my car?

Reports suggest there has been a slight decline in values in the UK but that is only to be expected in the short term. A well-handled recall will go a long way to restoring confidence.

What if I'm not happy after the re-tune?

You are always entitled to contact a lawyer or get specific advice and support from the Consumers Association.

What if I don't bother?

You can't be forced. But it might affect the re-sale value of your car if the potential buyer asks or the dealer checks.

Irish Independent

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