Thursday 8 December 2016

In shops we trust . . .

Published 24/03/2011 | 05:00

Do you trust the consumer authorities here? Do you trust retailers? And do you feel protected by your consumer rights?

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Apparently, most Irish people do, according to the latest 'Consumer Scoreboard' figures issued by the European Commission.

In fact, the survey indicates that we come only second to the UK in terms of having the best consumer conditions in Europe.

The survey reports that we have the highest trust in consumer authorities in Europe at 83% and the second-highest rate of trust in public authorities at 80%.

In addition, 83% said businesses in Ireland respected their consumer rights.

But then when businesses were surveyed, although 85% of them said they were well-informed about consumer legislation, only 6% were able to correctly indicate the legal period to return a defective product -- the second-lowest score in the EU.

Caroline Curneen, of Ireland's European Consumer Centre, says: "It is clear from this report that effective education for traders on their obligations is necessary in order to ensure that the trust placed in them by Irish consumers is justified."

Irish Independent

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