Tuesday 25 October 2016

Primark deny security guard 'physically removed' baby daughter from mother as she breastfed

Rose Troup Buchanan

Published 14/07/2015 | 11:29

Primark (stock photo)
Primark (stock photo)

Primark have denied a mother's claims in which she alleged a security guard at a busy store physically removed her baby daughter as she breastfed.

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She also claims she was forcibly ejected from the retail store.

Caroline Starmer posted on the Facebook support group ‘Free to Feed’ that she was feeding her hungry nine-month-old daughter in a quiet corner of Leicester’s Primark store on Monday when she was approached by a security guard and told to leave.

The mother of four wrote that although she explained to the security guard she was legally entitled to feed her daughter in the store, the situation escalated.

I feel I need to share a horrific experience I had today at my local primark store in leicester. My 9.5 month old...

Posted by Caroline Starmer on Monday, 13 July 2015

Mrs Starmer wrote: “Just for the security officer to physically remove my daughter from my breast and walk down the store with her, saying if I wanted my daughter, then I was to come and get her.”

Following the incident, Mrs Starmer said her “confidence was shot”.

She said she had reported the incident to a local police station, and that her husband had complained to the assistant manager of the Leicestershire branch.

However, a spokesperson for the retail giant told Independent.ie:

“We have investigated this customer’s allegation which we naturally take very seriously indeed.

"The CCTV footage, reviewed by store management, shows the customer in the Leicester store quite clearly during the time in question. We can see no evidence that she was approached by anyone during this period.

"We have spoken to the security guards on duty. They categorically deny behaving in the way alleged. Furthermore the individuals do not fit the description given by the customer.

"We have therefore concluded that the customer allegation is not supported by the available evidence to date. The company would obviously be happy to work with any police investigation into this incident, should this be needed.

At Primark, we work hard to provide all the comfort and facilities possible to our customers.  Our policy is quite clear. We do not prohibit breastfeeding. In addition, any customer can request a quiet or private area within the store to breastfeed her child and our staff will do all they can to accommodate such a request. Please do not hesitate to ask staff for assistance.”

Leicestershire police said they were attempting to locate Mrs Starmer’s complaint.

(© Independent News Service)

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