Friday 31 March 2017

Watchdog received over 7,000 complaints in six months

Financial Services ombudsman Bill Prasifka yesterday revealed he got more than 7,000 complaints in the second half of 2011 -- but the number is dropping.

Mr Prasifka, who deals with complaints from members of the public about banks and insurance companies, said they were made explain themselves and this "banging of heads together" was proving effective.

Complaints about mortgages and the failure of householders to get payouts on payment protection insurance polices were still coming in, but not at the same rate, he said.

Four out of 10 complaints about banks related to mortgages in the last six months of last year, Mr Prasifka's report showed.

The ombudsman is not allowed to name the firms that generate complaints.

Irish Independent

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