Thursday 29 September 2016

Thousands left without broadband or phone after recent storm

Published 10/12/2015 | 02:30

It appears that broadband and telephone lines damaged by Storm Desmond will not be repaired for weeks
It appears that broadband and telephone lines damaged by Storm Desmond will not be repaired for weeks

Thousands of homes hit worst by Ireland's storm flooding crisis may not have telephone and broadband lines repaired for weeks as a row between Eir, rival operators and the telecoms regulator gathers pace.

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According to Eir, 8,000 homes and businesses are without service as a result of Storm Desmond last weekend.

More bad weather this weekend is expected to worsen the situation, leaving thousands of homes without landlines or broadband.

However, operators such as Vodafone, Sky and BT say it's taking too long to get those affected up and running again due to lack of capacity at Eir.

"It might take three or four weeks to fix a household line and it's pathetic," said a spokesman for Alto, the organisation that represents BT, Vodafone, Sky and a number of other landline operators which depend on Eir's landline network to deliver their services. "The whole thing has ground to a halt. There are bona fide situations, but for the whole country to go into lockdown in 2015 is not acceptable."

The operator complaints come as Eir faces a new review by the telecoms regulator ComReg over whether it bestows a "superior service" to its own retail divisions over rivals.

Irish Independent

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