independent

Monday 21 April 2014

Ryanair backs down over sick children's flight ordeal

RYANAIR has promised that seriously-ill children who are on a charity-funded dream holiday to Disneyland will have hassle-free return flights from Paris.

This comes after an incident at Dublin Airport on Wednesday where the families of some of the children – who have life threatening conditions – were forced to repack their luggage, including medicines and other important items, because they exceeded weight limits.

The airline expressed its regret for "causing inconvenience" to the families and said it was "pleased" they had managed to avoid fees by repacking the bags.

The charity which organised the trip as part of their National Children of Courage Awards – the Share A Dream Foundation – branded the incident a "disgrace".

The families said they felt humiliated.

One parent was facing a €120 fee for a suitcase that was 6kg over the 15kg limit. However, the other parents allowed them to stow items in their luggage to spread the weight.

At first Ryanair said that while it regretted the inconvenience caused the families agreed to Ryanair's (very well-known) checked-in baggage policy".

The airline added: "They were offered the opportunity to repack their bags rather than pay an excess baggage fee ... and as a result these families avoided any excess bag fees."

But a spokesman for Ryanair later said the families would avoid a similar experience on their return flights.

"We have made sure that the check-in agent will be aware of the fact they have medical equipment and they won't be charged excess weight," he said.

Irish Independent

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