Wednesday 7 December 2016

Virgin Media customers told their bills will increase from January

Published 23/11/2016 | 18:48

Richard Branson of Virgin Media
Richard Branson of Virgin Media

Customers of Virgin Media have been told that their bills will increase from January.

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The new changes will see the average customer paying an extra €1.50 per month, the company claims.

But one irate customer told Independent.ie that his bill will increase by €4 - an extra €48 per year.

Customers were informed of the changes via email in the last two weeks.

In the correspondence top one customer, seen by Independent.ie, the broadband and TV company wrote: "We’re making some changes in January and we wanted to let you know that the amount you pay for your Virgin Media package will go up.

"This change will take effect from your first bill after January 1st 2017. Nobody likes a price rise, and we understand this. We're always looking at how we can bring you an even better TV package and add value to your Virgin Media experience wherever possible."

A spokesperson for the company said the price changes vary depending on the services that customers use, and they average 3.35% across the customer base. 

The company told customers that they have until December 23 to cancel their package and can do so by calling 1908 and selecting option 1.

On customer said: "This is outrageous. I have lost count of the number of price increases we have experienced in the last number of years."

In a statement to Independent.ie, a spokesperson for Virgin Media said: "Nobody likes price changes and we only ever increase prices when we need to. We do everything we can to keep prices competitive while also continuing to make necessary investments in the services that our customers want.

"The price change is necessary due to increased operating costs and, most notably, a near trebling of rates payable across our network.

"It is also essential to make significant ongoing investments in network capacity to meet the fast growing usage of broadband by our customers, which is increasing at a rate of 37% per annum. This means faster broadband speeds, unlimited download capacity and the most up to date programming."

The spokesperson said their prices "compare very competitively against other operators".

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