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Monday 22 September 2014

Surcharges for pay-as-you-go fuel still causing concern

Published 19/08/2014 | 07:25

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Supervalu

Retailers have defended the decisionj to charge fees when selling pay-as-you-go electricity and gas.

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Supervalu and Centra stores’ owners, Musgraves, have said that they warn customers of this extra charge with well-displayed in-store notices.

According to RTE, retailers have begun to add this surcharge as they maintain they are losing money on the top-up transactions.

However, electricity providers have opposed the “unacceptable” surcharge on the energy card scheme, of which approximately 150,000 households make use of.

Money Advice and Budgeting Service (MABS) exposed the extra cost back in May, revealing that stores were charging as much as 10pc extra for the service.

Airtricity, Electric Ireland and Bord Gais energy have stated that they do not agree with this practise “by a small minority of retailers”.

The pay-as-you-go service was introduced to reduce the number of disconnections, with a percentage of each transaction going towards reducing arrears.

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