Monday 21 August 2017

'Nobody has done more for Irish families than Ryanair' - Airline defends controversial seating policy

Ryanair has been forced to defend their seating policy (Stock picture)
Ryanair has been forced to defend their seating policy (Stock picture)

Ryan O'Rourke

Nobody has done more for Irish families than Ryanair, their Head of Communications has claimed.

Ryanair spokesman Robin Kiely defended the airline's seating policy following allegations that they are deliberately splitting passengers up in a bid to get them to pay for allocated seating.

Speaking on Liveline on RTE Radio One, he said: "No one has done more for Irish families than Ryanair...

“You can purchase the reserved seat for €2 or choose to not pay and get a randomly allocated seat.

Ryanair CEO Michael O'Leary
Ryanair CEO Michael O'Leary

“Nobody is forcing you to take a seat.”

Read More: 'Fundamental challenges' for Ryanair, says broker

Numerous callers claimed on the programme that they were separated from their children, something Mr Kiely denied.

He said: “We do not split up families.

“We made it mandatory for any passengers traveling with children to purchase one allocated seat for €4 and in return four children will get free allocated seats together.

“That means that families can not and will not be split up.”

Mr Kiely also highlighted that the airline handles “400,000 people every day” and claimed that flights are usually 96 per cent booked so people are more likely to be separated from their companions.

He said: “If you don’t purchase those seats, there is every chance you may be put together.

“There is a strong chance you won’t be sat together because more and more people are booking seats together”

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