Saturday 19 August 2017

Low-cost ways of improving public services to be revealed

The Northern and Western Regional Assembly believes providing an extra day respite on one Saturday a month will help avoid carer fatigue
The Northern and Western Regional Assembly believes providing an extra day respite on one Saturday a month will help avoid carer fatigue
Paul Melia

Paul Melia

New low-cost ways of delivering public services will be revealed at a conference in Dublin Castle today.

The 'Innovating Public Services in Challenging Times' conference will highlight a range of projects undertaken over the last two years, funded by the EU at a cost of €300,000, including one from Sligo aimed at addressing the issue of carer fatigue among those helping people suffering from Alzheimer's disease.

The Northern and Western Regional Assembly (NWRA), which is organising today's conference, said providing an extra day respite on one Saturday a month allowed carers to meet with friends and family or go to a match, which wouldn't be possible on a working weekday. This helps avoid carer fatigue.

The NWRA has also helped train 185 public servants in service design methodology. This involves providers looking at service delivery through the eyes of the public using them, and making changes based on perceived shortfalls. A service design toolkit has also been developed to assist public bodies.

Irish Independent

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