Sunday 25 September 2016

Electric Ireland warns customers over sophisticated phishing scam

Cathal McMahon

Published 31/03/2016 | 13:21

Laptop. (Stock image)
Laptop. (Stock image)

Cyber criminals are targeting the public with high-tech ESB phishing emails. - Independent.ie has learned

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Electric Ireland said the scammers have adapted their mails in a bid to trick customers into handing over details.

In one correspondence, published today, scammers mailed a customer from the address youraccountonline@electricireland.ie.

The fraudsters said the customer’s electric bill was “now available to view” and provided a series of links to accounts and websites which looked identical to the ESB page.

A spokesman for the company said: “This is an ongoing thing over the last number of months.

“It is incredible how sophisticated that latest mail is. These are not just rudimentary scams anymore.”

He explained that scammers are specifically targeting online customers.

“Fraudulent emails (also known as phishing emails) are becoming an all too common occurrence and unfortunately they sometimes purport to come from Electric Ireland.

Phishing mail sent to customers
Phishing mail sent to customers

“These emails have nothing to do with Electric Ireland.  The instructions on these emails vary, often seeking a response, they may provide a link or attachment and request personal data.”

He revealed that recipients of such emails have recently been asked to enter their username and password in order to “claim a refund”.

“Please ensure you do not enter any of your details. If you have entered your Electric Ireland online username and password, we urge you to reset your password immediately.”

He said Electric Ireland’s online billing system has not been compromised in any way and there has been no breach of personal data.

He said the three main ways they have contacted customers have been through social media, their website and via email.

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