Thursday 27 October 2016

Eircom making 'progress' tackling major outage

David Kearns

Published 02/09/2015 | 11:42

Eircom says they are working on the issue
Eircom says they are working on the issue

Services have been restored to much of the southern half of the country and Eircom said its engineers are continuing efforts to resolve the ongoing disruptions.

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The company is still advising customers that there is no set time frame as to when services will be fully restored following a major outage across the country.

Eircom said it was working "hard" to get services back up, adding that, despite reports, it was not aware of any emergency services having problems with their connections.

"We’ve been speaking to the Fire services, for example, and their service is up and running," said Paul Bradley, Director of Corporate Affairs at Eircom.

"We would ask to people to still attempt any necessary calls they need to make," he told RTE's News at One

The ongoing outrage is effecting mobile and landline services, while customers with ISDN lines are also unable to make calls.

Calls from eMobile or Meteor to the tech support number will not connect and users are receiving a message stating that.

The Dublin Fire Brigade is advising those trying to contact them to keep trying.

"We are advised by #eircom that using landlines to contact emerg servs may be difficult. Some mobiles also affected. This is a national issue," they wrote on Twitter.

Gas Networks Ireland said it was aware of a nationwide fault and asked customers affected to use 087 9160734 or 087 9160701 to report gas escapes.

"If you cannot get through on this number, please call one of our temporary gas emergency numbers," a spokesperson said.

"These numbers are only to be used in case of a gas emergency. Alternatively, call 999 or 112."

Eircom confirmed an incident in its network this morning impacted 5 pc of its daily call volume.

The incident resulted in intermittent service that has impacted customers which use 1800 and 1500 numbers as well as some mobile numbers.

“It’s very hard to gauge the exact number of people impacted because the service as a whole isn't down - we getting intermittent outages across the network, so it's been difficult to trace the problem," said Mr Bradley.

"It’s a bit like a sorting office - some calls need to be routed but we don’t know which routes are going down.

"Our guys are working as hard as possible though to get the system working again. We appreciate people's patience while we fix the issue."

Asked about the number of people affected, Mr Bradley said: "I don’t want to speculate on the scale of the problem."

"We are working we our vendors to get the service back up and running."

Earlier today, Eircom released a statement on the issue asking users to report bugs on their system.

"To our customers, We have been advised of a major issue affecting mobile and landline services within out network.

"Customers with ISDN lines seem to be effected whereby they cannot make calls.

"Calls from eMobile or Meteor network to 1890 260 260, Broadband Tech Support team or to 1800 numbers will receive a message saying we cannot connect your call.

"We are working to resolve this issue as soon as we can and will keep you updated here.

"This issue has also affected calls in to our customer care centres."

The company is asking customers experiencing issues to log in and report any faults here or to contact their Webchat team.

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