Monday 24 October 2016

Commuter's '50 shades of green'

Published 01/10/2015 | 02:30

Paschal Donohoe
Paschal Donohoe

An array of colourful Irish Rail customer complaints made to Transport Minister Paschal Donohoe and his predecessor Leo Varadkar were released to the Irish Independent.

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In one, a commuter on the 6.15pm service from Dublin to Claremorris in February 2015 had to sit on a dirty floor beside a door in the small galley between carriages - and saw a woman opposite him "proceed to turn 50 shades of green".

"The train pulled out, and we were between the carriages - we were jostled like salad in a dirty dish," he wrote.

"Don't get me wrong, it wasn't the gentle lulling you get by being rocked side to side. It was the stomach-lurching breakfast-stirring nausea that one gets when you are sitting in a dangerously over-packed vehicle travelling at speeds over 100km.

"To my utter disbelief a lady came along with a cart selling food and drink. We all had to stand and push against each other to let her pass. She offered to sell us overpriced tea or snacks.

"I thought 'how gluttonous Irish Rail are'. Not only do you not get what you pay for, you get the added bonus of a potential scald when drinking hot tea whilst being rocked against a stranger. Everyone declined, thankfully."

Another man travelling in 2014 wrote: "I can honestly say that I was frightened on that train. I have serious reservations about getting on that train again between Kildare and Dublin, especially considering the speeds that the trains are travelling at."

Irish Independent

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