Boy with Type 1 diabetes prevented from bringing water to Antman screening in Drogheda cinema gets apology
Published 19/07/2015 | 19:38
Management at the cinema accused of stopping a young boy with Type 1 Diabetes from bringing a bottle of water into a screening of Antman has apologised.
Bryan Keelan (9) was refused permission when he tried to bring a bottle of water into the cinema. Staff had told him as the water was not purchased on the premises, he couldn't bring it in. The incident occurred on Friday.
Bryan's father, also named Bryan, wrote on his Facebook account that his young son was diagnosed with the condition three months ago and was brought to the ARC cinema in Drogheda, Co Louth, as a treat.
"Bryan was so excited to be heading to the cinema purely because with his condition he doesn't get other treats like sweets , crisps soft drinks etc so we had just given Bryan a bottle of water and nothing else because obviously he can't have the goods that the "ARC" cinema in the Drogheda town centre would have to offer for sale," his father explained in his Facebook post.
Bryan, his mother Jean and his friend arrived at the cinema and purchased their tickets. His mother then bought his friend a small bucket of popcorn. Bryan's father claims his son was then singled out by staff when they were serving his mother saying he couldn't bring in his bottle of water.
Jean explained to staff about her son's condition and showed them his official diabetic armband.
However, Bryan Snr claimed the bottle of water was removed from him and Jean was advised to buy water from behind the counter.
Jean decided to go in and see the film - but when they returned home, their son became upset and she decided to make a formal complaint to management at the ARC cinema.
Bryan Snr labelled the treatment of his son as a "disgrace" and urged Facebook users to share his post - it has had more than 10,500 shares so far today.
Management at the cinema later issued a statement through Facebook, publicly apologising to the Keelan family, and claimed the incident was down to a "misunderstanding".
"The management and staff of the ARC Cinema would like to publicly apologise to the Keelan family for any hurt and upset experienced as a result of Bryan’s recent visit to the venue.
"Due to his medical condition, Bryan’s bottle of water should not have been taken from him. We have a policy in place in the cinema whereby anyone with a medical condition can absolutely bring necessary items into the cinema with them. However, due to a misunderstanding, this didn’t occur on Friday and we sincerely apologise for this," management said.
The statement concluded by saying ;essons have been learned from the incident and changes will be implemented.