Friday 20 January 2017

Greyhound Waste customers must opt out of pay-by-weight system or risk being charged

Meadhbh McGrath

Published 28/06/2016 | 19:51

Customers will have to explicitly state their desire to opt out of pay-by-weight bin charges, or risk being charged according to the new system. Photo: Collins
Customers will have to explicitly state their desire to opt out of pay-by-weight bin charges, or risk being charged according to the new system. Photo: Collins

Customers availing of Greyhound Waste services will have to explicitly state their desire to opt out of pay-by-weight bin charges, or risk being charged according to the new system.

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Following an agreement last week between the Government and waste management companies last week, bin charges are to be frozen for all customers for 12 months.

However, Greyhound customers who currently pay a flat fee will automatically be moved onto the pay-by-weight system if they fail to notify the company of their preferred price plan by August 1.

Frustrated callers to RTE Radio One’s Liveline said they had not been aware of the need to inform the company that they wished to remain on their existing plan.

“I got onto Greyhound, and I was told there was no change, so I queried and dug a bit, and I was told unless the customer said they wished to stay on the present plan they would be moved over onto the new system,” Bernard Kelly told the programme.

Another Greyhound customer, Mary, added that when she called this morning, she had been told the deadline to notify was just three days away, on July 1, or else she would have been automatically billed according to the new pay-by-weight charges.

Greyhound have since extended the deadline to August 1.

Mr Kelly said that he had been told that Greyhound would be sending forms to customers in the coming days inviting them to clarify which price plan they wish to choose for the next 12 months.

“Following feedback from our customers, Greyhound is providing a choice - stay with your existing price plan - frozen for a year - or go to pay-by-weight,” the company said in a statement.

“We have made this process as easy as possible by providing multiple contact points – email, telephone or by returning forms posted to them.”

It added: “All contracts will now run until August 1 for 12 months. This means that we are giving customers one month’s notice to inform us of their preferred price plan.

“This allows time for customers to make a decision and also gives us time to adjust our systems. To facilitate an extra month’s notice, we are extending customers’ current service plan to July 31, 2016.”

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