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Saturday 10 December 2016

EXCLUSIVE: Man hospitalised with bleeding oesophagus refused refund from Ryanair

Published 21/10/2016 | 13:51

David Black (pictured) was refused a refund
David Black (pictured) was refused a refund

A man has said that his request for a refund on the grounds of serious illness was refused by Ryanair after he was hospitalised with a bleeding oesophagus.

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David Black was admitted to hospital in September with a bleeding oesophagus and was advised that he should not travel because there was a risk that he could bleed out on the plane.

David sent letters to Ryanair from his GP and the hospital to explain that he had been admitted and should not travel. He asked for a refund on his €230 October trip to Croatia for himself and his girlfriend, which would be his “first holiday in ten years.”

The Ryanair website states that “In the event of death or serious illness making it impossible for a customer to travel, the reservations of the affected customer and anyone travelling on the same booking reference may, at our discretion, be refunded.”

David received a letter back from Ryanair on October 4 which said: “We regret to inform you that Ryanair tickets are non- refundable. This is clearly stated in our Terms and Conditions, agreed to at the time of purchase. We sympathise with your circumstances, but we are afraid that we cannot accede to your request for a refund in this case.”

“I thought I was going to die when I was rushed to hospital. This is the last thing I needed on top of all that,” David told independent.ie.

“Any company with moral decency would give a refund. I’ve been in business for 35 years and this is not how you treat people.”

“I haven’t been able to get in touch with the head office; the public can’t get that number. I had some response from the press office, but they aren’t answering my calls now. If necessary, I will take this to court,” he continued.

In a statement to Independent.ie, a Ryanair spokesperson said: “While we regret any inconvenience caused, all Ryanair tickets are non-refundable, as stated in our terms and conditions agreed to at the time of booking."

A further statement said: “The policy is discretionary and applied on a case by case basis.”

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