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Saturday 20 September 2014

Dublin residents suffer as new waste bye-laws come into force

Greyhound Bins apologise for inconvenience caused to customers

Published 27/03/2014 | 08:25

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Bins not collected on Mellowes Road Credit: Margaret O'Donnell

Dublin residents are struggling to cope with refuse volumes as rubbish bins are not being taken away on their designated collection day.

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New waste collection bye-laws, which came into force earlier this month, include changes to collection days so that certain areas of the city have household bins collected on the same day.

However, the ongoing transition has left many households - and streets - struggling to cope with garbage as customers remain unaware of how the changes affect them. 

All waste removal companies across Dublin are obliged to abide by the new bye-laws - but complaints from Greyhound Household's customers have been loudly voiced on social media.  

"Our bins were due to be collected on Wednesday (March 12) by Greyhound but by Sunday morning (March 16), they still had not been collected," Margaret O'Donnell from Mellowes Road, Finglas told independent.ie.

Mrs O'Donnell posted pictures to Facebook of the bins which were left on the side of the street for almost a week before they were eventually removed.

overflow of bins.JPG 

"When contacted on a daily basis, Greyhound promised that they would arrive on that day to collect the bins - but they never did."

"This is the private service we pay for," she added.

The blustery weather, for those residents that left their bins out for collection, meant that several bins were blown over and rubbish lined the streets over St. Patrick's weekend.

For those that made the decision to bring their bins back in, many missed their unofficial collection slot when the garbage truck actually arrived.

Greyhound told independent.ie that they welcome the changes brought in by the bye-laws as "it will lessen the traffic impact on the city" and "make collections more straightforward for customers".

"There were collection changes on the St. Patrick’s weekend to avoid access issues due to the weekend festivities. Greyhound apologies for any inconvenience caused to customers," said a spokesperson for the company. 

The company maintains that the changes "were communicated across mobile, email and social media channels to all customers affected who had registered contact details with Greyhound".

But for the tens of thousands of households affected by the waste bye-laws, a large number have not registered and are still unaware of the implications on the bin collections.

Greyhound’s CEO, Michael Buckley added that "we are confident that the collection times are now back on schedule".

Yet, independent.ie have learned that the bins on Mellowes Road remained uncollected again - on their designated day - at 1030pm last night.

And it is not the only area in Dublin affected.

Late night collections have upset of number of customers using the Greyhound service and many queried what how late the collection cut-off point is, outlined in the bye-laws as 9pm.

"Could you tell me why your truck has only just collected the bins from Bluebell," complains Philip Nolan to Greyhound's Twitter forum at 11pm.

Meanwhile, Aoife Casey caught her binmen in the act, posting a picture of the company collecting her bins at 11.30pm.

 

"Why the hell are Greyhound bins collecting from Harold's Cross at half 11 at night?," she tweeted.

Greyhound have responded, saying that "some collection crews worked late on the changeover to ensure continuity of service."

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